Trebla Partners Limited (FSP728251) trading as Trebla, holds a licence issued by the Financial Markets Authority to provide a financial advice service.
Nature and Scope of the Financial Advice Provided
Trebla Partners Limited provides financial advice services to clients about their:
Personal life, sickness and disability insurance needs and products
Health insurance needs and products
Business life, and disability insurance needs and products
Residential lending (mortgages) needs and products
Kiwisaver needs and products
Not all our advisers can advise on all these product areas and needs. Please refer to the link ‘Meet Our Team’ to see who can advise on which area.
Trebla Partners Limited does not generally provide financial advice on products/ companies not listed below. However, some clients may have cover/ investments or lending in other financial products. Where this is the case, we may provide advice on those products as part of providing financial advice to these clients.
We will not provide advice on the existing whole of life or endowment products, so you will need to consult a specialist if you would like advice on those products.
KiwiSaver needs and products:
NZ Funds KiwiSaver Scheme, GENERATE KiwiSaver Scheme
Mortgages provided by:
ANZ, ASB, BNZ, HSBC, SBS, TSB, Westpac, Many 2nd Tier Lenders
Life insurance provided by:
Accuro, AIA (Sovereign), Asteron Life, Cigna (One Path) & Cigna International, Fidelity Life, NIB,Partners Life, Southern Cross.
Fees and Expenses
Trebla Financial Limited does not charge fees, expenses or any other amount for the financial advice provided to its clients unless:
You purchase a product through us and cancel it within 24 months and the product provider requires us to pay back the commission we received. We reserve the right to charge a cancellation fee equivalent to a fair and reasonable value for the work we have performed in providing that advice. We will agree a fixed fee for cancellation at the time our advice is provided to you.
where requested by a client, undertaking a specific assignment, for which an agreed consultancy fee may be charged.
Trebla Partners Limited and anyone who gives financial advice on our behalf, have legal duties relating to the way that we give advice.
give priority to our client's interests by taking all reasonable steps to make sure our advice is not materially influenced by our own interests.
exercise care, diligence, and skill in providing advice.
meet standards of competence, knowledge and skill set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure that we have the expertise needed to provide you with advice); and
meet standards of ethical behaviour, conduct and client care set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure that we treat you as we should and give you suitable advice).
This is only a summary of the duties that we have. More information is available by contacting us, or by visiting the Financial Markets Authority website at www.fma.govt.nz.
Conflicts of Interest, Commissions, and Incentives
Trebla and our Financial Advisers receive commissions from the providers on whose products we provide financial advice or in which our clients invest, insurance companies on whose policies we provide financial advice, and from the banks with whom we arrange mortgages. These commissions are based on the amount of the sum invested, insurance premiums paid or mortgage.
To ensure that Trebla Partners Limited’s financial advisers prioritise each client’s interests above their own, they follow an advice process that is designed to ensure their recommendations are made on the basis of the client’s circumstances and financial goals and are suitable for the client. Trebla Partners Limited also:
has a quality assurance programme in place to monitor the advice our financial advisers provide;
actively monitors compliance with our conflicts policies and procedures; and
ensures training is provided to all Trebla Partners Limited financial advisers about how to manage conflicts of interest.
Complaints Handling and Dispute Resolution
Even with the best of intentions, complaints sometimes arise. Trebla Partners Limited is committed to ensuring that all client complaints are handled and resolved in a professional, fair and timely manner in accordance with our Client Complaints Policy and associated procedures. If you are not satisfied with our financial advice services, you can lodge a complaint via our website under the complaints section or emailing firstname.lastname@example.org
When we receive a complaint, we will consider it and let you know how we intend to resolve it. We may need to contact you to get further information about your complaint. We aim to resolve complaints within 2 working days of receiving them. If we cannot, we will contact you within that time to let you know we need more time to consider your complaint.
We will contact you by phone or email to let you know whether we can resolve your complaint and how we propose to do so.
If we cannot resolve your complaint, or you aren’t satisfied with the way we propose to do so, you can contact Financial Disputes Resolution Service an approved dispute resolution scheme who provide a free, independent dispute resolution service that may help investigate or resolve your complaint.
You can contact Financial Disputes Resolution Service by:
T. 0508 337 337
W. www.fdrs.org.nz or
FREEPOST 231075, PO Box 2272, Wellington
You can contact us at:
Trebla Partners Limited
105A Allum Street
T. 0210 271 2712